Frequently Asked Questions

  • It's completely normal to feel a little nervous before your first session, in fact, most people do. You don't need to prepare anything or have a perfect way to explain what’s going on; your psychologist will gently guide the conversation at a pace that feels safe and comfortable for you. The first session includes reviewing any administrative matters, going through confidentiality and consent, as well as learning about your story. Ultimately, it is really about getting to know you, understanding what brings you here, and exploring how therapy might support your needs. Just your willingness to show up is more than enough to begin.

  • Standard individual therapy sessions are approximately 50 minutes in length, providing a focused and supportive space tailored to your needs.

    Couples therapy typically begins with 120-minute sessions, allowing space for a thorough understanding of your relationship dynamics. As you build skills and confidence, sessions may be reduced to 90 or 50 minutes to support ongoing growth and connection.

  • No, you don’t need a referral to see a psychologist privately. However, if you’d like to access Medicare rebates, you’ll need a referral and a Mental Health Treatment Plan (MHTP) from your GP. A MHTP is a document your doctor prepares that outlines your mental health needs and goals for therapy. It allows you to claim a Medicare rebate for up to 10 sessions per calendar year with a registered psychologist.You're welcome to book an appointment with or without a referral, depending on what suits you best.

  • Session fees vary depending on the type and length of the appointment. Please contact us directly for our current fee schedule. If you have a Mental Health Treatment Plan, you may be eligible for a Medicare rebate.

    From 1st July 2025, the Medicare rebate for sessions with a Clinical Psychologist under a Mental Health Treatment Plan (MHTP) is $145.25 per standard 50-minute individual session.

    Clients are eligible for up to 10 rebated sessions per calendar year, as referred by their GP, psychiatrist, or paediatrician under the Better Access initiative.

    Couples therapy is not eligible for Medicare rebates, as it is not covered under a Mental Health Treatment Plan.

  • Life happens, and we understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 48 hours’ notice in writing so we can offer the time to someone else in need.

    Our cancellation policy applies to all appointments and follows the guidelines set by the Australian Psychological Society (APS):

    • Cancellations within 0-24 hours’ notice: Full session fee charged

    • Cancellations with 24-48 hours’ notice: 50% of the session fee charged

    • Cancellations made more than 48 hours in advance: No fee charged

    Please note that cancellation fees are not eligible for any rebates.

  • Yes, neuroaffirming assessments (Autism and ADHD) are conducted by experienced clinical psychologist. We provide assessments for children (>6yo), teens, and adults.

    Assessments are normally conducted across a few sessions, followed by report writing and a final feedback session. Please get in touch with us for fee schedule and further details.

    Flexible payment plans are available, and full payment is not required before beginning the assessment.

  • Yes, to ensure the best care and focus on our areas of expertise, there are some services we do not offer, including:

    • Bulk billing: We do not provide bulk billing options for appointments.

    • Medico-legal reports: I am not qualified to prepare medico-legal or forensic reports for legal or insurance purposes.

    • Eating disorders: Specialized treatment for eating disorders is not offered here; we recommend seeking a clinician with specific expertise in this area.

    • Clients under 16 years: Our practice does not provide therapy for children under 16 years of age.

    • Third-party funding: At this stage, we do not accept third-party funding arrangements such as those from insurance companies, employers, or other external agencies (e.g., Open Arms/DVA, Work Cover, Victims Services).

    • Crisis intervention: We are not equipped to provide crisis or emergency mental health services. If you are experiencing a crisis, please contact emergency services or a crisis support hotline immediately.

    If you need assistance with any of these areas, we are happy to provide referrals to qualified professionals or services that can best support your needs.